Knowledge management tools.
Expert Systems based technologies and products:
* Logist - Expert Systems shell for decision support solutions;
* Optima - Optimal scheduling of jobs to machines and employees
to tasks and shifts;
* ExperNET - Expert Systems based network diagnostics.
Employees: 60
Professionals: 45
Turnover (KUS$): 6,000
Overview
ESI (Expert Systems Industries) provides Knowledge - based
Expertise
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solutions and Workforce Management optimization products. With
offices worldwide, ESI's customers are among international
leaders of the Banking, Telecom, Services, Government and Defense
industries.
With ESI's most advanced rule based and optimization
technologies, ESI's mission is to provide organizations an
ultimate platform, which will redefine hidden knowledge resources
into enhanced organizational performance and revenue.
ESI offers a range of flexible products and solutions in the
Customer Handling, Billing Revenue Assurance, Procurement, Supply
Chain Management, and Optimal Workforce Management solutions.
ESI is an affiliated company of Formula Vision Technologies Ltd.
(TASE: FVT).
Logist, is ESI's leading product, is a decision-making platform.
Logist enables organizations such as Telcos, Banks, Enterprises,
Governments and Defense Forces to capture human thought process
and knowledge, and transform them to human language computerized
rules. The computerized rules are then implemented in the Logist
platform to improve decision-making process and performance,
while visible and understood by any authorized user.
Logist is also available as a "knowledge wizard" component for
software product vendors to enhance their products with a
rule-based smart advisor.
OptiWise, is ESI's leading Workforce Management optimization
product. OptiWise is designed to generate forecasts when complex
workloads are planned at contact centers. In addition, it
optimizes scheduling and assigning of agents to tasks and shifts
in the most cost-effective method. The unique optimization
technology is perfectly suited for workforce management in both
multimedia contact centers and field service operations.
ESI's MediRule has been specifically developed to serve
healthcare domains. MediRule captures the core essence of
healthcare's various business rules providing recommendations and
alerts in real time. Medirule is based on Logist.
MediRule's unique user friendly platform enables key business
users to adapt and maintain their business logic with ease,
delivering faster responses for better care.
ESI is committed to providing customers with state-of-the-art
technical support and training including 24X7 local support.
Comprehensive support, dedicated training and consulting are
offered by partners and at any of ESI's offices.
* Optimal Scheduling & Assignment;
* Network Diagnostics.
