Computer Telephony Integration; Switching systems; Call-Center
systems.
Employees: 30
Overview
EASYRUN COMMUNICATION SOFTWARE SYSTEMS LTD., is a leading
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provider of telephony software. Featuring solutions for voice
switching systems, call-center businesses, graphical control over
telephony functions and other computer-telephony integrated
products.
EASYRUN develops a complete multimedia (voice, e-mail, fax and
web) management software solution for 20 to hundreds seat contact
centers. Company's goal is to provide the Contact Center
marketplace with affordable and robust Contact Center solutions.
Over the last decade, EASYRUN has been specializing in the
development of software solutions for the call center market.
Now, to meet this market's ever increasing demands for
sophisticated technology, EASYRUN has developed the ultimate
turnkey product in multimedia contact center software; The
EPICCenter.
Designed to be implemented and functional within days not months
the EPICCenter promises to be the highest return on investment
and value-adding product in today's market. And to insure
cost-efficient maintenance, the EPICCenter provides user
interfaces that enable non-technical personnel to manage and
administrate the system, while deriving maximum utilization of
all its features:
* Multimedia routing options
* Real-time monitoring capabilities
* Graphical historical report generation
* Easy to use Agent workstation application
* Information retrieval from a CRM or External Database
* Web Enabled Contact Center
The EPICCenter supports legacy PBXs and new generation IP PBXs,
with the ability to use the same application across either or
both telephony platforms. This provides a saving cost by averting
the need for new integration, training and Contact Center down
time.
The EPICCenter solution enables companies to increase the level
of service provided to their customers, while decreasing the
overall operation and maintenance cost their Contact Center.
Sold through EASYRUN's Dealer and VAR partners, the EPICCenter
system enables the contact center managers to design an
interaction routing plan and accurately assess Contact Center
activity trends. On the basis of this information, management can
make informed decisions to meet the Contact Center's requirements
and better serve existing and future customers.
The EPICCenter solution allows mainly to companies in the largest
and fastest growing Contact Center market segment, the SMCC, to
increase the level of service provided to their customers, while
decreasing the overall operation and maintenance cost of their
Contact Center.
The EPICCenter's components: EPICEngine, EPICVisor and EPICAgent.
