Enterprise-wide customer interaction software.
Employees: 36
Overview
Customer interaction software enables companies to re-engineer
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their customer strategies by automating their sales, support and
service functions and manages information generated at these
critical points of customer contact.
Main Products:
** ServiceAlliance - an integrated client/server customer service
system that is especially designed to meet the unique needs of
service organizations.
** PowerHelp - a scalable, client/server help desk automation
software package that enables the user to capture, analyze, route
and resolve customer calls in diverse help desks and external
customer support environments.
